Can we have separate Priority Threshold Definitions by Device?
I know there are only 3 priority threshold options HIGH, MEDIUM, LOW. However, can we have those 3 options equate to separate Priority Threshold Definitions by Device? For example...The Business...
View ArticleGSM working or not?
Hi all, I am struggling with a GSM configuration on a site. When validating a SMS Device it seems that the message is going out, xMatters also believes so... but I do not receive the message on my...
View ArticleCan carridge returns be included in content copied from Remedy
We are using xMatters to send out information about tickets logged in Remedy. In the Remedy description field the analyst types information. This can include carridge returns for neat formatting. When...
View ArticlexM4.1 NODE COMMUNICATION EXCEPTION
Hi All, Sorry for the caps, I just copied the error text in the subject... Can anyone help me in the right direction about the NODE COMMUNICATION EXCEPTION error? I just installed two xMatters 4.1...
View ArticleThe Sentinel service failed to start
Hi all, Just did a fresh install on my Windows Server 2003 R2 SP2 x86-64 system (all patched till today).Installed the xMatters 4.1 with all new and shiny installer (xm410-Windows-Win32(NewInstaller...
View ArticleNotify only for a specific device
Hi all, I need some help regarding notifications in xMatters 4.1 Build 50 (Patch 0) (==> Sorry, customer is on this version and has no reason to upgrade). I am looking for a way to send an event as...
View ArticleBusiness Continuity Logo
Does anyone have a "business continuity" logo they wouldn't mind sharing with me? I'd like to use it on all of our Business Continuity documentation in conjunction with our company logo. It would...
View ArticlexMatters 5.0
Hello Community, I attended the version 5.0 webinar yesterday and wanted to get a little more information. For one, will the slide presentation that was shown be available to the public? Are there any...
View ArticleLOST ESCALATION
Over this weekend, all Group Escalations were removed. We no longer have PEER or MANAGEMENT escalation on any of our Notification Groups.Has anyone else noticed this issue.
View ArticleMigrate Rotation Team information?
I am busy with a 4.0 to 4.1 'upgrade' to new systems (h/w). The DataSync app does not migrate the TIME_BASED_ROUND_ROBIN team information. It appears you can do it by using Web Services QueryGroup and...
View ArticleWriting Custom Panels
This was brought over from our old (user) community site. The original posting was by Ing. Ferry Bolhar Does someone have experience in writing custom panels, especially custom message panels?
View ArticlexMatters SIP integration with Nortel CS1000 PBX
Hi Nick, Do you know if AlarmPoint / xMatters has certified Avaya for a Nortel CS1000 PBX system? If not, do you know what we need to do to start working towards having the integration certified?...
View ArticleGSM Modems
How many modems can be driven from a single server? I have additional slots and more than enough HP.xMatters 4.1 patch 9
View ArticleService now integration data synchronization with Alarmpoint
hi, i am trying to perform the data sync from service now to alarmpoint . We are getting some error message. soapResponse: <faultstring>The endpoint reference (EPR) for the Operation not found is...
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Smartphone E-mail display?
How do you setup the e-mail client on a smartphone to display the image and tables correctly? The E-mail Verification e-mail is displayed correctly when viewed in Outlook and BlackBerry phone, but on...
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2-way integration on SMS Text or External Email isn't working
When I send out a quick message and respond via SMS Text or External Email, the response never makes it back to AlarmPoint. When I respond using an email address that is internal to our network,...
View ArticleNot able to send test message through alarm point.
Hello, We have AP integrated with HP OMW in our environment. We are unable to receive notifications from xMatters (AlarmPoint). What could be the reason for this? The integration is working fine and...
View ArticleHow to terminate active Notifications thro back end ..
Hi, we are using service now as management system and xmatters(alarmpoint) version 4.1 patch 9 Notification agent is down.. once we re-start the notification agent all the events are getting...
View ArticleIntegration with HP SM 9.31
We are using Xmatters with HPSM to notify when incidents are assigned to a support team. Here is the scenario: Within a support team (for example DBA team), we have multiple subteams handling incident...
View Articlesmpp configuration xmatters5
hi folks,we are setting up smpp with mBlox for sms testing from xmatters5. We have tested the connection and it is failing at the providers end. They have looked at their logs and said we need to...
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