Integration with HP SM 9.31
We are using Xmatters with HPSM to notify when incidents are assigned to a support team. Here is the scenario: Within a support team (for example DBA team), we have multiple subteams handling incident...
View ArticleCan't get Initiating Event in Callin script
We are trying to prevent notifications from a certain event domain from being read to users on the phone. I created a bit of Action Script for callout / callin to retrieve the notification list and...
View ArticleNot able to validate the text phone
Hi , we are trying to configure the SMS service for the AT & T service provider . we already configure the tap provider details & user service provider detailswhile validating the device...
View ArticleInvalid Content-Type:text/html. Is this an error message instead of a SOAP...
We are setting up our integration to HP Service Manager. We have our AP webservices fronted by IIS in order to enfoce SSL as well as in our prod environment let the webservcies be load balanced along...
View ArticleGrouping similar events under an incident
How to group a list of events under an incident. Is there a way to do that in xmatters. Currently in our xmatters configuration, each incident is related to one event number.
View Articlemoved ctrlm IA and now sms response broke
hi Folks,hoping I over looked something, so I'll ask here for any help. I had a working control-m integration with email, voice and sms responses. I moved the IA environment to a new server ( tar'ed up...
View ArticleWhat is the latest version of AlarmPoint
Hi All, Can anyone help in getting the latest version of AlarmPoint.As far as i searched the site i am able to find AlarmPoint 4.1.0 Patch 9. Thanks
View ArticleBusiness Continuity Logo
Does anyone have a "business continuity" logo they wouldn't mind sharing with me? I'd like to use it on all of our Business Continuity documentation in conjunction with our company logo. It would...
View Articlexmatters api that gives a list of active incidents without specifying a date...
Is there an api to retrieve a list of active events without specifying any date range? Currently we have some incidents that can span over multiple days(may be even to the extent of 30). I tried...
View ArticleInvalid Content-Type:text/html. Is this an error message instead of a SOAP...
We are setting up our integration to HP Service Manager. We have our AP webservices fronted by IIS in order to enfoce SSL as well as in our prod environment let the webservcies be load balanced along...
View ArticleHow do I send a notification to all recipients of an event that someone has...
The Problem/Goal: I need to send a follow-up email to all recipients of an event of who acknowledged the event. This way the original recipients of the event will know who the main contact is and...
View ArticleNode stops sending email via MAPI
Because of our mail environment, we are sending mail to local company users using MAPI, which is fine except randomly it will stop sending email out and we end up getting: The AlarmPoint Health Monitor...
View ArticlexMatters Integration with Cisco Unified Communications Manager v8.5
I am currently working on a project that requires xMatters to integration with Cisco Unified Communications Manager v8.5. This is not currently a version of CUCM with which xMatters is certified to...
View ArticleSIP registration fails with SIP/2.0 404 Not found on Avaya
May 12, 2011 12:45 PM (in response to Nick DeSimone) SIP registration fails with SIP/2.0 404 Not found Hi Nick - I'm receiving 404 errors on our VM alarmpoint server too. We are not using Asterick,...
View ArticleAlarmPoint Integration Agent 4.1.0
Hello Everyone, I am new to AlarmPoint Integration Agent and having few questions about it. 1) Where I have to install APIA i.e. on AlarmPoint Servers (Web or Application or Notification if they are...
View ArticleHow do I send a notification to all recipients of an event that someone has...
The Problem/Goal: I need to send a follow-up email to all recipients of an event of who acknowledged the event. This way the original recipients of the event will know who the main contact is and...
View ArticleError with OM and alarmpoint integration
Hi I have installed HP OM 9 an it is integrated with alarmpoint but I have this error, and dont have event in alarmpoint, everyone cab help me? thaks 2012-01-16 18:02:26,903 [Thread-23] ERROR - The...
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format() - empty string rendered as "null"
I'm rendering various details from an event in html along the lines of the default integration, but some of them have been coming out as the string "null". If my event XML includes values it's fine,...
View ArticleService now integration data synchronization with Alarmpoint
hi, i am trying to perform the data sync from service now to alarmpoint . We are getting some error message. soapResponse: <faultstring>The endpoint reference (EPR) for the Operation not found is...
View ArticleAlarmPoint Integration Agent 4.1.0
Hello Everyone, I am new to AlarmPoint Integration Agent and having few questions about it. 1) Where I have to install APIA i.e. on AlarmPoint Servers (Web or Application or Notification if they are...
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