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2-way integration on SMS Text or External Email isn't working

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When I send out a quick message and respond via SMS Text or External Email, the response never makes it back to AlarmPoint.

 

When I respond using an email address that is internal to our network, AlarmPoint is updated accordingly.

 

 

Notification Response from Internal Email

internal.JPG

 

Notification Response from External SMS Text, MMS, and Email doesn't make it back to AlarmPoint

external.jpg

 

Anyone have any ideas where to look?  I've checked the Messaging Domain and the Messaging Response Script in the Developers IDE but I haven't been able to find anything.

 

Thanks,

Brandy


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