Not able to send test message through alarm point.
Hello, We have AP integrated with HP OMW in our environment. We are unable to receive notifications from xMatters (AlarmPoint). What could be the reason for this? The integration is working fine and...
View ArticleTeams in group with different coverage time
Hi All Can anyone help? Would like to confirm is the below case works like as expected and designed? Group <HK_TEST> contains 2 teams Team A - > Coverage Time WEEKDAY + WEEKEND...
View ArticleDirect messaging to Android tablets.
I'm wondering if xMatters is working on a 2-way solution for Androids, achieving similar results to the BlackBerry BES method. Google Cloud Messaging looks to be an interesting direction. Considering...
View ArticleInternet Explorer Compatibility
According to the xMatters 5.1 documentation: Web BrowsersxMatters supports Microsoft Internet Explorer 7 and 8, Mozilla Firefox 3 and higher, and Google Chrome 13 and higher.Note: xMatters can be used...
View ArticleHow do I add commas between the letters of the hostname variable
I'm wondering how I add commas between each letter of hostname variable. My current script it below. I need to add commas to slow down the spelling of the hostname when xMatters spells the hostname...
View ArticleHow to Identify if all the service providers of a text meassage is working
Team,How to Identify if all the service providers of a text meassage is working.some Service providers are not working but when validating hte device , the notificatio/event report shows as...
View ArticleIntegration with NNM 9.23
All, I have a question. We currently have NNMi 9.23 in our environment. I'm wondering if anyone has experience running the xMatters HP NNM 9.1 integration on NNM version 9.2x? Thanks,Michael StevensHP...
View ArticleGet current time in script package
Hello,Is there anyway to get current time from within the script package?
View ArticlexMatters Integration with Cisco Unified Communications Manager v8.5
I am currently working on a project that requires xMatters to integration with Cisco Unified Communications Manager v8.5. This is not currently a version of CUCM with which xMatters is certified to...
View ArticleServiceNow - Calgary release?
Hey guys, I have a question from a client about the Service Now Calgary release. The current SNC integration says it is certified against Berlin. Are there any changes or concerns when upgrading to...
View ArticlePerson/Group already notified in the email notification
Hello,Is there anyone who has implemented below functionality or any ideas on implementing this? Say there is a coverage with escalation in the order of A,B,C with delay of 5 min. between each....
View ArticleBMC ProactiveNet (BPPM), anyone?
A number of clients have contacted the Client Assistance Team to find out if we have a BMC BPPM integration. What folks don't always realize is BPPM is built on BEM, so you should just be able to use...
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Control-M 8 Integration
I need some feedback from Control M customers. Here at xMatters we're in the process of updating our Control-M integration and adding support for Control-M 8. The integration points have changed quite...
View ArticleTransport failed in SMPP engine and alerts
Hello, we have a failing requests since a few weeks now. We've been previously working with v4.0.0 Patch 010. Now updated to Patch 017 advised by xMatters. But we still have SMPP failures. I was...
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Custom Message Panel predicates are cleared out when adding recipients
Hey kids, I am sure this is something simple, but I can't figure it out. I have a custom message with three predicates that I need included in the resulting message. I have created them in the Event...
View ArticleHas anyone connected xMatters to Microsoft Lync?
We are deploying Microsoft Lync for IM and collaboration in our corporate office. I'd like to add this as an IM device in xMatters. Anyone have info on how?
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xMatters Group Data in SQL Database
Hi xPerts, Does anyone know how frequently changes in the WebUI are committed to the SQL Database? I'm working on building some reports and I'm finding that newly created groups are not in the...
View ArticleBusiness Continuity Logo
Does anyone have a "business continuity" logo they wouldn't mind sharing with me? I'd like to use it on all of our Business Continuity documentation in conjunction with our company logo. It would...
View ArticleSQL for Person / Group Relationship
Hello, I am trying to create a SQL query that provides a list of every user in the system, Last login time, and groups they belong to. I had tried this select P.FIRST_NAME, P.LAST_NAME,...
View ArticleSIP registration fails with SIP/2.0 404 Not found on Avaya
May 12, 2011 12:45 PM (in response to Nick DeSimone) SIP registration fails with SIP/2.0 404 Not found Hi Nick - I'm receiving 404 errors on our VM alarmpoint server too. We are not using Asterick,...
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