Hello,
Is there anyone who has implemented below functionality or any ideas on implementing this?
Say there is a coverage with escalation in the order of A,B,C with delay of 5 min. between each.
Escalation Person/Group
0 A
5 B
5 C
Now, when a notification is sent to A, we show in the email notification that A is the first person being notified.
No action taken by A.
When notification gets escalated to B, in the email we show that A has been notified.
No action taken by B.
When notification gets escalated to C, in the email we show that A,B have been notified.
Thanks
Rohit