Hi All
Can anyone help? Would like to confirm is the below case works like as expected and designed?
Group <HK_TEST> contains 2 teams
Team A - > Coverage Time WEEKDAY + WEEKEND 08:00-20:00
Team B - > Coverage Time WEEKDAY + WEEKEND 20:00-06:00
2 hours gap
Sequence of flow
- Alert notified Team A at 19:20, but no one acknowledge that.
- Alert notified Team B at 20:00.
- The case closed after 3 hours from the event created time.
Just wonder, If I want team B only receive the alert which triggered at 20:00-06:00. No more from previous coverage hour. Can we do so?