Neospeech VW Kate x32 not compatible with xM 5.0.9 x64 on Windows Server 2008...
EnvironmentOS: Windows Server 2008x64xM: 5.0.9 (installed using the x64 installer)Neospeech 3.11.1 (downloaded from community site, assume it's 32 bit version)Issue:After installing Neospeech and...
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format() - empty string rendered as "null"
I'm rendering various details from an event in html along the lines of the default integration, but some of them have been coming out as the string "null". If my event XML includes values it's fine,...
View ArticleIssues connecting to LDAP server
Hello,I'm getting the following errors, while trying to log on using my AD credentials, after stting up the LDAP connection. Find attached a screenshot of my LDAP connection settings. 2012-10-11...
View ArticleDelay SMPP
Hello... We are facing a weird issue with xmatters. SMTP notifications are delivered immediately, but the SMS (Send using SMPP), are send with a 30 minute delay. We have checked with wireshark and...
View ArticleAP4.0 b466 r50402 (patch 19?) GSM Modem logging - How to get error codes
Hi everyone. I hope someone can give me some ideas for resolving our GSM Modem issue. It has been failing and I can't determine the root cause.Detailed logging shows: DEBUG - - GSM: Sending...
View ArticleDeadlocks / Deadlocked
In my application server logs, I'm seeing a lot of entries such as: 2012-05-17 16:57:02,130 [NotificationDispatcherInternalEventTimer] ERROR - - Transaction (Process ID 192) was deadlocked on lock...
View ArticlexMatters 5.0 Install Windows and SQL
Hello, Im in the process of testing the 5.0 install of xMatters on Windows 64Bit and SQL 2008. The product installation completed without errors and when I navigate to the xMatters URL I get the logn...
View ArticleBusiness Continuity Logo
Does anyone have a "business continuity" logo they wouldn't mind sharing with me? I'd like to use it on all of our Business Continuity documentation in conjunction with our company logo. It would...
View ArticleUSB GSM Modem Configuration in AlarmPoint 4.1.0
Hello Everyone, I am configuring GSM USB modem (multitech systems usb gsm_gprs wireless modem) in AlarmPoint 4.1.0 on Windows Server Ent 2008 SP2. First I have configured GSM Device Engine in Nodes...
View ArticleISAPI_redirect is not working on Windows 2008 R2
Hi, We installed xmatters alarmpoint 4.1.0 build.696 on Windows 2008 R2 VM node.Alarmpoint installed succesfully and the jetty web server is accessible with the default url...
View ArticleAdd option to - Acknowledge All Events
Hello, I am working on a custom integration and have a desire from the client to add an option to the voice menu options to acknowledge all open events for that particular user (the same functionality...
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Blank emails
Hello community... I have seen this problem pop up from time to time and I'm curious who else has run into it and what we might be able to do about it. We are getting completely blank emails sent...
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Syntellect USB UltraPro Device Drivers
Does anyone know where I can get the driver for the Syntellect USB Key / Dongle?
View ArticleDeath of the pager?
I recently wrote about my long history of using remote notification and access technology to break free of the NOC and get out and spend time with the business proactively (one of the few times where...
View ArticleSingle Sign On
For those of you running Single Sign On, how do you have it implemented? From my understanding, it appears you need a 3rd party product to use Single Sign On. SiteMinder seems to be the one xMatters...
View Articleapxml object reference?
I've checked the DevGuide and the IntegrationAgent guide, but I can't seem to find an object reference for the apxml object. I know that I can use certain ?methods?, eg: apxml.setValue()...
View ArticleJava Client issues (Service Desk Integration)
I'm having some issues with the Service Desk integration agent. We seem to get timout and out of memory errors with java when Service Desk has to push a lot of incidents through. Does anyone know a way...
View ArticleService Manager 7.11 not moving to next phase
Hey everyone: We have a current issue that needs to be fixed. Currently we have installed the integration agent, we have inserted and changed all necessary changes in Service Manager that the...
View ArticleDelay SMPP
Hello... We are facing a weird issue with xmatters. SMTP notifications are delivered immediately, but the SMS (Send using SMPP), are send with a 30 minute delay. We have checked with wireshark and...
View ArticleISAPI_redirect is not working on Windows 2008 R2
Hi, We installed xmatters alarmpoint 4.1.0 build.696 on Windows 2008 R2 VM node.Alarmpoint installed succesfully and the jetty web server is accessible with the default url...
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