What all files need to be updated when Xmatters DB IP has changed?
Hi friends,The xmatters DB has been moved to another IP, though hostname remains same, the IP has changed.Can someone please help what all changes would be required on the xmatters server to point it...
View ArticleNot able to validate the text phone
Hi , we are trying to configure the SMS service for the AT & T service provider . we already configure the tap provider details & user service provider detailswhile validating the device...
View ArticlexM4.1 NODE COMMUNICATION EXCEPTION
Hi All, Sorry for the caps, I just copied the error text in the subject... Can anyone help me in the right direction about the NODE COMMUNICATION EXCEPTION error? I just installed two xMatters 4.1...
View ArticleHow do I send a notification to all recipients of an event that someone has...
The Problem/Goal: I need to send a follow-up email to all recipients of an event of who acknowledged the event. This way the original recipients of the event will know who the main contact is and...
View ArticleJVM option -Xss | Set Thread Stack Size
Has anyone adjusted this value for their xMatters JVMs?Does xMatters have a minimum value for this setting? On Windows 2008 R2 x64 with 4GB of RAM and xMatters Web Server the ONLY application installed...
View ArticlexMatters Integration with Cisco Unified Communications Manager v8.5
I am currently working on a project that requires xMatters to integration with Cisco Unified Communications Manager v8.5. This is not currently a version of CUCM with which xMatters is certified to...
View ArticleBusiness Continuity Logo
Does anyone have a "business continuity" logo they wouldn't mind sharing with me? I'd like to use it on all of our Business Continuity documentation in conjunction with our company logo. It would...
View ArticleError while creating SOAP stubs
I am getting the following error while generating SOAP stubs from the wsdl. "The method getXmatters50HttpSoap11Endpoint(URL) from the type Xmatters50Locator refers to the missing type...
View ArticleAlarmPoint Integration Agent 4.1.0
Hello Everyone, I am new to AlarmPoint Integration Agent and having few questions about it. 1) Where I have to install APIA i.e. on AlarmPoint Servers (Web or Application or Notification if they are...
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Integration Agent Shutdown
Hello...i have a problem with the integrattion agent... in the deceloper console appear Shutdown...thw log integration agent apper this... WARN - Unable to successfully send a heartbeat to primary...
View ArticleTransport failed in SMPP engine and alerts
Hello, we have a failing requests since a few weeks now. We've been previously working with v4.0.0 Patch 010. Now updated to Patch 017 advised by xMatters. But we still have SMPP failures. I was...
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Blank emails
Hello community... I have seen this problem pop up from time to time and I'm curious who else has run into it and what we might be able to do about it. We are getting completely blank emails sent...
View ArticleGet current time in script package
Hello,Is there anyway to get current time from within the script package?
View ArticleIntegration to Microsoft service manager
Hi, Do you have any plans of integration to microsoft servicemanager ? RegardsBjarne
View ArticleReport - User profile dump
Does anyone know how to export a list of all the users in (x)matters to include all the contact devices, times, groups, etc? Also, when using the "who's on duty" report, if you expand beyond one day...
View ArticleHow do I send a notification to all recipients of an event that someone has...
The Problem/Goal: I need to send a follow-up email to all recipients of an event of who acknowledged the event. This way the original recipients of the event will know who the main contact is and...
View ArticleCan we send manual Email alert from Xmatter
HI All, I am facing ssue with Remedy and Xmatter integration and to figure out that whether there is issue with configuration which i did in alarm point or Remedy,I want t to try if i can send directly...
View ArticleNot able to validate the text phone
Hi , we are trying to configure the SMS service for the AT & T service provider . we already configure the tap provider details & user service provider detailswhile validating the device...
View ArticleJava Client issues (Service Desk Integration)
I'm having some issues with the Service Desk integration agent. We seem to get timout and out of memory errors with java when Service Desk has to push a lot of incidents through. Does anyone know a way...
View ArticlesoapUI submitAPXML problem
I'm trying to submit an apxml request to my ping integration service through soapUI and each time I'm getting this error: <faultstring>java.lang.IllegalArgumentException: Unrecognized APXML...
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