I recently wrote about my long history of using remote notification and access technology to break free of the NOC and get out and spend time with the business proactively (one of the few times where being reactive to IT makes sense).
It started an interesting debate on LinkedIn about the relative merits of smartphones vs pagers for reliable notification and of course about smartphone apps for IT management.
I'm curious as to what strategies are working for others and even *more* curious as to what you're tried and abandoned.
(Full disclosure I work for an xmatters partner)
rgds,