Not able to validate the text phone
Hi , we are trying to configure the SMS service for the AT & T service provider . we already configure the tap provider details & user service provider detailswhile validating the device...
View ArticleMaximum concurrent Device Engine threads...
By default the number of maximum concurrent Device Engine threads is 40..... is this on a per device engine basis or is it total across all device engines? What if the number of threads setup across...
View ArticleNot able to send test message through alarm point.
Hello, We have AP integrated with HP OMW in our environment. We are unable to receive notifications from xMatters (AlarmPoint). What could be the reason for this? The integration is working fine and...
View ArticleModifications to xMatters Mobile Gateway and CA Service Desk Integration?
My company has a need to modify what's displayed on the CA Incident form in Mobile Gateway. Currently, the first piece of infomation MG displays is the ticket's Requestor, the person that created...
View ArticlexMatters v5 Lite License File
Hi experts, I am in the process of testing xMatters v5 with NNMi v9.2x in our lab-envir. Although integration btw v5 and NNMi v9.2x3 is not yet released by xMatters, we still like to install the v5...
View ArticleIntegration Agent recovery
We have our xMatters web services fronted, we have specified the single URL as both the primary and secondary servers in IAConfig.xml. In production the URL is a load balanced URL, so the risk is...
View ArticleNode stops sending email via MAPI
Because of our mail environment, we are sending mail to local company users using MAPI, which is fine except randomly it will stop sending email out and we end up getting: The AlarmPoint Health Monitor...
View ArticleMigrate Rotation Team information?
I am busy with a 4.0 to 4.1 'upgrade' to new systems (h/w). The DataSync app does not migrate the TIME_BASED_ROUND_ROBIN team information. It appears you can do it by using Web Services QueryGroup and...
View ArticleNeospeech VW Kate x32 not compatible with xM 5.0.9 x64 on Windows Server 2008...
EnvironmentOS: Windows Server 2008x64xM: 5.0.9 (installed using the x64 installer)Neospeech 3.11.1 (downloaded from community site, assume it's 32 bit version)Issue:After installing Neospeech and...
View ArticleNot able to send test message through alarm point.
Hello, We have AP integrated with HP OMW in our environment. We are unable to receive notifications from xMatters (AlarmPoint). What could be the reason for this? The integration is working fine and...
View ArticleWriting Custom Panels
This was brought over from our old (user) community site. The original posting was by Ing. Ferry Bolhar Does someone have experience in writing custom panels, especially custom message panels?
View ArticleThe Sentinel service failed to start
Hi all, Just did a fresh install on my Windows Server 2003 R2 SP2 x86-64 system (all patched till today).Installed the xMatters 4.1 with all new and shiny installer (xm410-Windows-Win32(NewInstaller...
View ArticleProblem with UpdateTeam in AP 4.0.0 build 617
Hi all, I'm new to AlarmPoint, so apologies if this issue has been fixed by newer versions, but I'm having trouble with the UpdateTeam method in the web service. For some reason, I can seem to remove...
View ArticleAP4.1 HTTP ERROR: 500 on WebUI
Hi All , We are getting an error on Xmatters dev . The details of the error are shown below. ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++HTTP...
View ArticleInvalid Content-Type:text/html. Is this an error message instead of a SOAP...
We are setting up our integration to HP Service Manager. We have our AP webservices fronted by IIS in order to enfoce SSL as well as in our prod environment let the webservcies be load balanced along...
View ArticleUnable to install
Hello I have tried to install xMatters on VMWare with Windows Server 2003 operating system. I installed the file xm410_install.exe and configured IIS 6.0 as given in installation guide and also did al...
View ArticleSend message with out ID
Hello. I would like to know if it is possible that you help us with this situation. I have the next script that works fine. /global/proactive/APClient/APAgent/APClient --map-data default 8 "Alive de...
View ArticleNot able to validate the text phone
Hi , we are trying to configure the SMS service for the AT & T service provider . we already configure the tap provider details & user service provider detailswhile validating the device...
View ArticleSubscriptions based on numerical data
Hi hi, The default subscription panel only has entries for CONTAINS, ENDS_WITH, STARTS_WITH and MATCHES. These make sense for text data, but what about numerical data? How can we base a subscription...
View ArticleCan a Generic Device Engines support responses
Hello, We are currently investigating the use of a generic device engine to sent notification to a non-standard device.Is it possible to support 2-way communication to this Generic Device? If this is...
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