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Smartphone E-mail display?
How do you setup the e-mail client on a smartphone to display the image and tables correctly? The E-mail Verification e-mail is displayed correctly when viewed in Outlook and BlackBerry phone, but on...
View ArticleError - 9130: Error encountered while executing a Web Service for ()
Hi, "Error - 9130: Error encountered while executing a Web Service for ()" this is displayed in the Short Description field of Remedy's form 'XM:Event Injection' whenever i create an incident record....
View ArticleInvalid Content-Type:text/html. Is this an error message instead of a SOAP...
We are setting up our integration to HP Service Manager. We have our AP webservices fronted by IIS in order to enfoce SSL as well as in our prod environment let the webservcies be load balanced along...
View ArticleAP delays using response Own
Hi all, in our solution we are using AP 4.0.0. build 466. The product is connected to HP SM7.11. using Apache and both residing on same physical machine. Ap is using phisically separated SQL. The...
View ArticleThe lighter side of Binary.
Following on the Blog from Doug, I felt the need to share (which may be an already well know to most) Binary joke: There are 10 kinds of people; Those who understand Binary, and those who don't....
View ArticleHow to prevent incident "Own" update when is in status "Resolved"
I am having problem with HP SM and AP integration, when user can Own incident after it was resolved. Any idea how to prevent this? Regards
View ArticleSend message with out ID
Hello. I would like to know if it is possible that you help us with this situation. I have the next script that works fine. /global/proactive/APClient/APAgent/APClient --map-data default 8 "Alive de...
View ArticleService Manager 7.11 not moving to next phase
Hey everyone: We have a current issue that needs to be fixed. Currently we have installed the integration agent, we have inserted and changed all necessary changes in Service Manager that the...
View ArticleHow do I send the XM username of the person accepting a request back into HP...
We have XMatters integrated with HP BSM-OMi 9.01 and everything is going swimingly except for 1 nagging annoyance.... I can't get the username of the xmatters user accepting a request to sync back into...
View Articlesending notification to a device
hi, is there a way to send a notification to a users device and not a user or group itself? and if yes, what is the syntax to do so? a usecase would be to only notify a user using sms even an email...
View ArticleIs there a way to change the display from "Generic Device" when adding a device?
For SMS we are using the Generic Device Engine because of a custom integration being done with our internal SMS aggregator. The downfall to this is when users add a new device they are displayed 3...
View ArticleProblems getting xmatters-4.1.10.wsdl to generate correctly in Eclipse
Hello All, I am attempting to write some JSP page interfaces against the xmatters web service interface. I have succesfully been able to load...
View ArticleBMC Impact Manager Integration for xMatters 5
Hello Everyone, Does anybody know when the BMC Impact Manager Integration for xMatters 5 will be available in connection with the integration Agent ? ThanksSimon
View ArticleJVM option -Xss | Set Thread Stack Size
Has anyone adjusted this value for their xMatters JVMs?Does xMatters have a minimum value for this setting? On Windows 2008 R2 x64 with 4GB of RAM and xMatters Web Server the ONLY application installed...
View ArticleGSM Modems
How many modems can be driven from a single server? I have additional slots and more than enough HP.xMatters 4.1 patch 9
View Articleresponse tracking
hi, i tried adding 3 response choices available from the bppm event domain for response tracking. eg close should be noted as positive and ignore as negative.when viewing the "user performance report"...
View ArticleError - 9130: Error encountered while executing a Web Service for ()
Hi, "Error - 9130: Error encountered while executing a Web Service for ()" this is displayed in the Short Description field of Remedy's form 'XM:Event Injection' whenever i create an incident record....
View ArticleHow to Add the Workgroup & first person to the workgroup
Hi,we are using the xmatters4.1 patch 8 and mangement system is service-now Actually we are trying to add 500 new groups & first contact person to the workgroup ..if we add thro front end...
View ArticleIssues connecting to LDAP server
Hello,I'm getting the following errors, while trying to log on using my AD credentials, after stting up the LDAP connection. Find attached a screenshot of my LDAP connection settings. 2012-10-11...
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Updated Virtual Phone with xMatters Logo
For those who might be interested, the Virtual Phone device has been updated for the Virtual Device set with an updated xM logo over the previous AlarmPoint branding. This still has the same great...
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