My company has a need to modify what's displayed on the CA Incident form in Mobile Gateway. Currently, the first piece of infomation MG displays is the ticket's Requestor, the person that created the ticket. This isn't very useful to say, a desktop technician who would rather see the affected end user and their location information, possibly even their phone number.
How would I go about doing this?
Any advice would be helpful at this point.
Thanks!