Automated SMS Phone Deactivation - 5.0.4
Hi,With 5.0.4 "Automated SMS Phone Deactivation" feature was added. Great feature but works for SMS devices using SMPP.We send SMS over SMTP.Is there anything within xMatters that would help achieve...
View ArticlexMatters 4.1 --> 5.x Upgrade and Migration
We're going to embark on upgrading our environment to xMatters 5.x by installing a new xMatters 5.x system and migrating our 4.1 data to the new system.Our environment is setup using Windows and MS...
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Disaster Recovery does not work for Webserver
Hi all, On Customer Site we have installed xM 5.0.6.Phys. Server 1: WebServer + ApplServerPhys. Server 2: WebServer + ApplServerPhys. Server 3: MSSQL DatabasePhys. Server 4: MSSQL DR Database2 BMC...
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Want to monitor temperature, moisture, doors and more?
Say "hi" to Twine: Twine is a neat little project that started on Kickstarter. Definitely go to their web site and read up on it. Their current notification options are email, SMS, LED blinking and...
View ArticlexM REST API and Service Now
Hi hi! Has anyone done any REST calls to a Rev Engine from Service Now and have any code they would be willing to share? If not share code, any tips, tricks and gotchas you can share? Thanks and Happy...
View ArticleCan we have separate Priority Threshold Definitions by Device?
I know there are only 3 priority threshold options HIGH, MEDIUM, LOW. However, can we have those 3 options equate to separate Priority Threshold Definitions by Device? For example...The Business...
View ArticleChanging email address using DataSync
Hi All, I'm try to use datasync for some device changes. It is the first time I'm using the tool and I have done the following 1. Created an export XML with user, email, text_pager and text_phone...
View ArticleDifferent email and push notificaiton formats
I would like to know if there is a way that we can send a notificaiton out to both Push and email where the content and format of the push and the email are different?
View ArticleSimple Response from a eMail Accept or Reject Link
Greetings Folks, I am trying to implement a requirement which a user will click a link from the email content and his response will be accepted and a webpage will throw a message saying that your...
View ArticleQuestions related to Coverage Rotation
Hello, We are upgrading to 4.1 patch 10. We are trying to understand the functionality of coverage rotation added in this patch. Finding it difficult to understand the Holiday coverage functionality...
View ArticleRestrict the number of events Java Client processes
Hello,Is there way for us to limit the number of events that Java Client(4.1) processes for a particular integration?For example, say we want to limit that only 100 events/min. are processed by Java...
View ArticleBusiness Continuity Logo
Does anyone have a "business continuity" logo they wouldn't mind sharing with me? I'd like to use it on all of our Business Continuity documentation in conjunction with our company logo. It would...
View ArticleCan we send manual Email alert from Xmatter
HI All, I am facing ssue with Remedy and Xmatter integration and to figure out that whether there is issue with configuration which i did in alarm point or Remedy,I want t to try if i can send directly...
View ArticleScenarios and web services?
I would like to initiate and check the status of Scenarios via Web Services.. is this possible? What capabilities exist today / planned for future, with regards to managing and control of scenarios via...
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format() - empty string rendered as "null"
I'm rendering various details from an event in html along the lines of the default integration, but some of them have been coming out as the string "null". If my event XML includes values it's fine,...
View ArticleIs anyone using AEP (Advanced Email Parser) to forward emails to xMatters?
I'm curious to see if other organizations have had good or bad experiences using the technology... Thanks,Brandy
View ArticleNot able to validate the text phone
Hi , we are trying to configure the SMS service for the AT & T service provider . we already configure the tap provider details & user service provider detailswhile validating the device...
View ArticleISAPI_redirect is not working on Windows 2008 R2
Hi, We installed xmatters alarmpoint 4.1.0 build.696 on Windows 2008 R2 VM node.Alarmpoint installed succesfully and the jetty web server is accessible with the default url...
View ArticleConfiguring rotation schedule in xmatters
I want configure a schedule that will rotate first two names every week in the schedule. Could someone help me out how to configure roster?
View ArticleDeadlocks / Deadlocked
In my application server logs, I'm seeing a lot of entries such as: 2012-05-17 16:57:02,130 [NotificationDispatcherInternalEventTimer] ERROR - - Transaction (Process ID 192) was deadlocked on lock...
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