Hello,
We are upgrading to 4.1 patch 10. We are trying to understand the functionality of coverage rotation added in this patch.
Finding it difficult to understand the Holiday coverage functionality of Coverage rotation.
I have following questions:
1. Holidays: If the Schedule for the Coverage excludes holidays, the Team members will still rotate if a holiday falls on a day that would normally include a shift. For example, if the specified Coverage is active from Monday to Friday, and the Monday of a particular week is a holiday (and the Coverage is therefore not active), the Team members will still rotate as though a shift occurred on that Monday.
Will the user still receive notification on their active devices if the coverage is excluding the Holiday? (still rotation is happening).
2.Similarly, if a Coverage includes Site holidays, Team members will NOT rotate for any extra shifts that occur. For example, if a Coverage is active on Tuesdays and Thursdays, and the Monday of a particular week is a holiday (and the Coverage is therefore active), the Team members will not rotate, even though an extra shift occurred.
What is the meaning of extra shifts here. Can you elaborate with some examples and screnshots.
