Customize coverage - Interesting Use Case
Hi, We have received a interesting use case to implement the coverage for our Support Groups in Alarmpoint. Request you review and provide valuable suggessions on implementation. 1. There will be 3...
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format() - empty string rendered as "null"
I'm rendering various details from an event in html along the lines of the default integration, but some of them have been coming out as the string "null". If my event XML includes values it's fine,...
View ArticleWhy are email active alert subscriptions delivered via phone?
We are just implementing xMatters at my company and as I went to test I noticed that all my Active Alerts are being delivered to me via phone if xMatters was to call me for any other reason. The...
View ArticlePhone Messages not being received
Greeetings all,Had issues with my xmatters installation, so I reinstalled version 4.10 version 1006. Everything is pretty much out of the box at this point, and have integrated with network node...
View Articlehealthcheck failing, port only on loopback only
hi folks, I have a new install of xmatters 5.0.8 . so far 3 nodes, web, app and notidication. I am unable to get the healthcheck working. port 50000 is allowed over the network, but on the app server (...
View ArticleAPSDI:Alarmpoint Integration console in Remedy is Showing inactive alerts
Hi ,APSDI:Alarmpoint Integration console in remedy states the console has Currently active Alarmpoint actions, but i see the console is also showing the Externally Terminated alerts in the Console....
View ArticleError with OM and alarmpoint integration
Hi I have installed HP OM 9 an it is integrated with alarmpoint but I have this error, and dont have event in alarmpoint, everyone cab help me? thaks 2012-01-16 18:02:26,903 [Thread-23] ERROR - The...
View Articlejavax.mail.FolderNotFoundException: INBOX not found, help
hi folks, we are seeing this erro in our logs. we are using xm5.0.8 and using imap to our campus mail server. we can send and receive mail from xmatters, but would like to get these log entries to...
View ArticleNot able to validate the text phone
Hi , we are trying to configure the SMS service for the AT & T service provider . we already configure the tap provider details & user service provider detailswhile validating the device...
View ArticleCan we send manual Email alert from Xmatter
HI All, I am facing ssue with Remedy and Xmatter integration and to figure out that whether there is issue with configuration which i did in alarm point or Remedy,I want t to try if i can send directly...
View ArticleWriting Custom Panels
This was brought over from our old (user) community site. The original posting was by Ing. Ferry Bolhar Does someone have experience in writing custom panels, especially custom message panels?
View ArticleHow to handle notifications / page-outs to multiple groups simultaneously?
We have just started on our journey of using xMatters to help improve our on-call management and communications. Instead of boring you with details on our set up and usage, I will dive right into a use...
View ArticleService Manager 7.11 not moving to next phase
Hey everyone: We have a current issue that needs to be fixed. Currently we have installed the integration agent, we have inserted and changed all necessary changes in Service Manager that the...
View ArticleHow to use FindPersons with lastName and firstName?
Hi, This is probably a very simple question, but I'm new to AlarmPoint. I would appreciate your help! I'm using the Web Services Component. I want to search for a person by lastName and firstName. The...
View ArticleRestrict the number of events Java Client processes
Hello,Is there way for us to limit the number of events that Java Client(4.1) processes for a particular integration?For example, say we want to limit that only 100 events/min. are processed by Java...
View ArticleIIS Fronting, WSDLs, DevIDE, and disabled Jetty listeners
TL;DR: After fronting xM w/ IIS and disabling the Jetty listener on port 8888, I can no longer use the Dev IDE to connect to the Web Server and manage scripts, even after following advice from an...
View ArticleTransport failed in SMPP engine and alerts
Hello, we have a failing requests since a few weeks now. We've been previously working with v4.0.0 Patch 010. Now updated to Patch 017 advised by xMatters. But we still have SMPP failures. I was...
View ArticleService Manager 7.11 not moving to next phase
Hey everyone: We have a current issue that needs to be fixed. Currently we have installed the integration agent, we have inserted and changed all necessary changes in Service Manager that the...
View ArticleHelpful Tip: Secure cookies in IIS 7(7.5)
Well I've asked a ton of questions but now it's time to contribute. We are fronting Alarmpoint with IIS 7.5 on Windows 2008 servers. Our security folks around here like to dig into everything and one...
View ArticleJVM option -Xss | Set Thread Stack Size
Has anyone adjusted this value for their xMatters JVMs?Does xMatters have a minimum value for this setting? On Windows 2008 R2 x64 with 4GB of RAM and xMatters Web Server the ONLY application installed...
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