Error - 9130: Error encountered while executing a Web Service for ()
Hi, "Error - 9130: Error encountered while executing a Web Service for ()" this is displayed in the Short Description field of Remedy's form 'XM:Event Injection' whenever i create an incident record....
View ArticleSend message with out ID
Hello. I would like to know if it is possible that you help us with this situation. I have the next script that works fine. /global/proactive/APClient/APAgent/APClient --map-data default 8 "Alive de...
View ArticleHow do I match multiple values when creating a subscription?
We're using xmatters on demand and I'm trying to create a subscription to get notified. I wanted to get notified when a particular attribute contains "disk" or "usage" or "mount". Furthermore, I...
View ArticleSIP connection from xMatters - SIP/2.0 404 Not Found (No route available)
Getting this error between xMatters 4.1.0 and Avaya SIP 6.0 - when injecting an event to a user with a phone device configured. This is the the Alarmpoint.SIP.txt log file on the notification server...
View ArticleIA 5.0.6: JVM exited while loading the application.
Hey kids, I just downloaded the 5.0.6 Integration Agent and dropped it into a directory. I was able to install the windows service with the install_service.bat command, however, when I try to start...
View ArticleDoes xMatters have the ability to include everyone who received the...
Our previous notification system before xMatters would include everyone who was part of the notification on the To: line of the e-mail so that anyone who received the notification could easily "Reply...
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format() - empty string rendered as "null"
I'm rendering various details from an event in html along the lines of the default integration, but some of them have been coming out as the string "null". If my event XML includes values it's fine,...
View ArticleJava Client issues (Service Desk Integration)
I'm having some issues with the Service Desk integration agent. We seem to get timout and out of memory errors with java when Service Desk has to push a lot of incidents through. Does anyone know a way...
View ArticleChange the "from" on an email from xM
Hey kids, I have a requirement to make the email coming from one particular event domain have a "from" of a different email than the xMatters email. So, for example xM uses an account...
View ArticleVirtualization and SIP
This is probably directed at an Xpert, but can anyone speak to the specific resource-contention issues that can cause problems with SIP calls on virtual environments? Has anyone attempted it and...
View ArticleISAPI_redirect is not working on Windows 2008 R2
Hi, We installed xmatters alarmpoint 4.1.0 build.696 on Windows 2008 R2 VM node.Alarmpoint installed succesfully and the jetty web server is accessible with the default url...
View ArticleBusiness Continuity Logo
Does anyone have a "business continuity" logo they wouldn't mind sharing with me? I'd like to use it on all of our Business Continuity documentation in conjunction with our company logo. It would...
View ArticleThe Sentinel service failed to start
Hi all, Just did a fresh install on my Windows Server 2003 R2 SP2 x86-64 system (all patched till today).Installed the xMatters 4.1 with all new and shiny installer (xm410-Windows-Win32(NewInstaller...
View ArticleHow to use FindPersons with lastName and firstName?
Hi, This is probably a very simple question, but I'm new to AlarmPoint. I would appreciate your help! I'm using the Web Services Component. I want to search for a person by lastName and firstName. The...
View ArticleCopy User & Group Data from Production to Test Environment
Has anyone found a good way to perform this task? Is it something others would find useful that xMatters should create? I am thinking of accomplishing this with DataSync. Using SQL Server linked server...
View ArticleOML 9.10 integration - unable to validate credentials
We have an existing OMU8.x integration configured and working with AlarmPoint 4.10 with the latest patch. Recently we installed the Integration Agent (latest patch) and OML9 integration package on the...
View ArticleNNMi - XMatters Integration Failure
Greetings,Been having some difficulty lately with the NNMi-XMatters integration. Everything is truly basic and as close to OOTB as your gonna get. But at one point it did actually work. Using NNMi...
View ArticleCan we send manual Email alert from Xmatter
HI All, I am facing ssue with Remedy and Xmatter integration and to figure out that whether there is issue with configuration which i did in alarm point or Remedy,I want t to try if i can send directly...
View ArticleWebService Response validation errors
when doing AddEvent and validating the response in Java or Soap UI get the following error. Any idea why is that? WSDL :...
View ArticleError with OM and alarmpoint integration
Hi I have installed HP OM 9 an it is integrated with alarmpoint but I have this error, and dont have event in alarmpoint, everyone cab help me? thaks 2012-01-16 18:02:26,903 [Thread-23] ERROR - The...
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