Is it safe to truncate ws_audit table? (19M records killed SQL Expr)
I have a SQL Server express DB under the starter product, and unfortunately, the volume of WS auditing was exponentially higher than the rest of the DB usage (10K-50K rows in some tables, 19M rows in...
View ArticleThe voice call is unclear. How to add pause between words to make it clearly...
The call out is good of the phone device but the voice clarity is poor. Around the following variables: Name of the personMessage Can the voice be modulated to slow down? Can we add a pause before...
View ArticleHelpful Tip: Secure cookies in IIS 7(7.5)
Well I've asked a ton of questions but now it's time to contribute. We are fronting Alarmpoint with IIS 7.5 on Windows 2008 servers. Our security folks around here like to dig into everything and one...
View Articleadding event domains to event domaion drop down list
hi folks,this might be an easy questions....I'd like to add event domains to the event domain drop down list in the subscription domain page.I only see advance_messaging, messaging and gneric as...
View ArticleSIP Cisco Call Manager - No audio
Hi, I am setting up SIP devices with Cisco Call Manager. The xMatters Notification server is behind a firewall. I have been able to register a device with the Cisco Call Manager, however when I send a...
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[HP NNMi] Need to pass Source Node attributes to xMatters 5
Hello, [HP NNMi integration 2.4.2] I need to make some enrichments in APXML message. Source Node attributes is not polled from HP NNMi (please see raw content below).I want to add attribute Device...
View ArticleHow to use FindPersons with lastName and firstName?
Hi, This is probably a very simple question, but I'm new to AlarmPoint. I would appreciate your help! I'm using the Web Services Component. I want to search for a person by lastName and firstName. The...
View ArticleInvalid Content-Type:text/html. Is this an error message instead of a SOAP...
We are setting up our integration to HP Service Manager. We have our AP webservices fronted by IIS in order to enfoce SSL as well as in our prod environment let the webservcies be load balanced along...
View ArticleWebService Response validation errors
when doing AddEvent and validating the response in Java or Soap UI get the following error. Any idea why is that? WSDL :...
View ArticleHelp needed to setup Alarmpoint to send email/SMS
Hi, i am new to Alarmpoint 4.10. I have a requirement to send email and SMS notifications via Alarmpoint. Can anyone advise how this can be configured? What are the external components such as mail...
View ArticleISAPI_redirect is not working on Windows 2008 R2
Hi, We installed xmatters alarmpoint 4.1.0 build.696 on Windows 2008 R2 VM node.Alarmpoint installed succesfully and the jetty web server is accessible with the default url...
View ArticleNot able to validate the text phone
Hi , we are trying to configure the SMS service for the AT & T service provider . we already configure the tap provider details & user service provider detailswhile validating the device...
View ArticleSIP registration fails with SIP/2.0 404 Not found on Avaya
May 12, 2011 12:45 PM (in response to Nick DeSimone) SIP registration fails with SIP/2.0 404 Not found Hi Nick - I'm receiving 404 errors on our VM alarmpoint server too. We are not using Asterick,...
View ArticleCan we send manual Email alert from Xmatter
HI All, I am facing ssue with Remedy and Xmatter integration and to figure out that whether there is issue with configuration which i did in alarm point or Remedy,I want t to try if i can send directly...
View ArticleThe Sentinel service failed to start
Hi all, Just did a fresh install on my Windows Server 2003 R2 SP2 x86-64 system (all patched till today).Installed the xMatters 4.1 with all new and shiny installer (xm410-Windows-Win32(NewInstaller...
View ArticleHide PIN in the Add generic device page.
Hi, Like in the acticle "Using Generic Devices in xMatters" (http://community.xmatters.com/docs/DOC-1315)I have set up a generic device. Like in the article, I do not use the PIN field. I am looking to...
View ArticleCustom Message Panels - Updated Implementation
Hello xMatters community/experts, I recently joined Chase and working on the AlarmPoint implementation enhancements. I just wanted to share my approach to the problem and how consistent it is with the...
View Articlec3po.properties file
We've been having some issues with connection pooling to the databases, the DBA's are ready to implement a connection timeout on the DB side because we are finding that there are IDLE DB connections...
View ArticleSend notification in Pager
Hi everyone, i integrate xMatters and BPPM, when i send a notification via BPPM the xMatters send a notification to an email but dont send a notification to a pager, those devices are active in my...
View ArticleError with SMPP
Hello i have an error when i try to send a text message, i configured all parameters but this is the error log of SMPP: 2012-01-31 10:03:50,835 [SMPPDeviceEngineInternalEventTimer] DEBUG - - Send...
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