APSDI:Alarmpoint Integration console in Remedy is Showing inactive alerts
Hi ,APSDI:Alarmpoint Integration console in remedy states the console has Currently active Alarmpoint actions, but i see the console is also showing the Externally Terminated alerts in the Console....
View ArticleService now integration data synchronization with Alarmpoint
hi, i am trying to perform the data sync from service now to alarmpoint . We are getting some error message. soapResponse: <faultstring>The endpoint reference (EPR) for the Operation not found is...
View ArticleWay to notify next person on call
Hi, We are trying to find a way to notify the someone when they will be the Primary on-call next. The scenario would be as follows: A team of three individuals [Mary, Bob, Joe] are on-call in that...
View ArticleIntegration Agent Password Authentication
I've already got a support ticket open for this, but figured I'd get the ball rolling on documenting the results so that others hopefully won't have to go through this. Essentially, it doesn't look...
View ArticleInvalid Content-Type:text/html. Is this an error message instead of a SOAP...
We are setting up our integration to HP Service Manager. We have our AP webservices fronted by IIS in order to enfoce SSL as well as in our prod environment let the webservcies be load balanced along...
View ArticleOn-Call Schedule "Starting" Notification
Intuit has been using MIR3 for a few years and now going to (x)matters, one of the major complaints about on-call schedules is that the on-call resource is not notified by the system when going...
View ArticleDeveloper IDE
Where is the IDE software? After installing xmatters I searched for and did not find the developer-ide.zip file. Does anyone know where the archive folder lives after installing xmatters?from the...
View Article4.0 xMatters Enterprise support end date
Has a firm date been set as to when version 4.0 of the Enterprise application will no longer be supported? Regards, Jon
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format() - empty string rendered as "null"
I'm rendering various details from an event in html along the lines of the default integration, but some of them have been coming out as the string "null". If my event XML includes values it's fine,...
View ArticleNot able to send test message through alarm point.
Hello, We have AP integrated with HP OMW in our environment. We are unable to receive notifications from xMatters (AlarmPoint). What could be the reason for this? The integration is working fine and...
View ArticleIntegrate xMatters Group Schedules "Who's On Duty" into Microsoft SharePoint...
Has anyone integrated xMatters Group Schedules or the "Who's On Duty" report with Microsoft SharePoint Team Space Calendars? The idea is the on-call schedules are managed within xMatters BUT people's...
View ArticleJVM option -Xss | Set Thread Stack Size
Has anyone adjusted this value for their xMatters JVMs?Does xMatters have a minimum value for this setting? On Windows 2008 R2 x64 with 4GB of RAM and xMatters Web Server the ONLY application installed...
View ArticleForgotten AlarmPoint root password
Is there anyway to change the root password at SQL level? I have this Dev environment which everyone in my team couldn't remember/doesn't know the Super Administrator's password.
View ArticleIntegration with NNM 9.23
All, I have a question. We currently have NNMi 9.23 in our environment. I'm wondering if anyone has experience running the xMatters HP NNM 9.1 integration on NNM version 9.2x? Thanks,Michael StevensHP...
View ArticleBusiness Continuity Logo
Does anyone have a "business continuity" logo they wouldn't mind sharing with me? I'd like to use it on all of our Business Continuity documentation in conjunction with our company logo. It would...
View ArticleISAPI_redirect is not working on Windows 2008 R2
Hi, We installed xmatters alarmpoint 4.1.0 build.696 on Windows 2008 R2 VM node.Alarmpoint installed succesfully and the jetty web server is accessible with the default url...
View ArticleCan we limit users the ability to create groups?
We are encounting a dilemna where we have users that need to be able to supervise their own groups, but because they have the Group Supervisor role, they can also create groups. We want to limit their...
View ArticleAfter installing alarmpoitn agent integration module,I am not gettign email...
HI All, What we are trying to achieve:By this integration we want,Alarmpoint to send E-mail notification to the user who are avilable in shift for any P1 ticket. Issue:We are not getting Emails,after...
View ArticleEmail Subject & Message is not coming
Hi,I will be able to get email \ Phone notification,once i triggered the AddEvent webmethod from the AlarmPointWebService.But the problem is am not getting the other details like message,subject...
View ArticleTransport failed in SMPP engine and alerts
Hello, we have a failing requests since a few weeks now. We've been previously working with v4.0.0 Patch 010. Now updated to Patch 017 advised by xMatters. But we still have SMPP failures. I was...
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