Business Continuity Logo
Does anyone have a "business continuity" logo they wouldn't mind sharing with me? I'd like to use it on all of our Business Continuity documentation in conjunction with our company logo. It would...
View Articlesmpp configuration xmatters5
hi folks,we are setting up smpp with mBlox for sms testing from xmatters5. We have tested the connection and it is failing at the providers end. They have looked at their logs and said we need to...
View Articleapxml object reference?
I've checked the DevGuide and the IntegrationAgent guide, but I can't seem to find an object reference for the apxml object. I know that I can use certain ?methods?, eg: apxml.setValue()...
View ArticleThe Sentinel service failed to start
Hi all, Just did a fresh install on my Windows Server 2003 R2 SP2 x86-64 system (all patched till today).Installed the xMatters 4.1 with all new and shiny installer (xm410-Windows-Win32(NewInstaller...
View ArticleBMC Impact Manager and xMatters Integration
Quick question for everyone. In the documentation for integration between BMC Impact Manager 7.x and xMatters it discussed BMC Impact Web Services Server 2.2 or later. How can I verify that this web...
View ArticleIA 5.0.6: JVM exited while loading the application.
Hey kids, I just downloaded the 5.0.6 Integration Agent and dropped it into a directory. I was able to install the windows service with the install_service.bat command, however, when I try to start...
View ArticleNot able to validate the text phone
Hi , we are trying to configure the SMS service for the AT & T service provider . we already configure the tap provider details & user service provider detailswhile validating the device...
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format() - empty string rendered as "null"
I'm rendering various details from an event in html along the lines of the default integration, but some of them have been coming out as the string "null". If my event XML includes values it's fine,...
View ArticleMultiple supervisor in Groups
Hi, When I try to add multiple supervisor for one group in AP, It throws an error of UNKNOWN_SUPERVISOR.Output logs:-##supervisor XML<supervisors xsi:type="m:SoapSupervisorList"><supervisor...
View ArticleDelay notification upon email response
Hello everyone, I have the system configured to make notification to the admin immediately, then first escalation after 20 minutes to the manager, second escalation after extra 20 minutes (total of...
View ArticlexM REST API and Service Now
Hi hi! Has anyone done any REST calls to a Rev Engine from Service Now and have any code they would be willing to share? If not share code, any tips, tricks and gotchas you can share? Thanks and Happy...
View ArticleQuestion on BMC Event Manager Integration ( bmcimxap )
Dear all,has anyone tried to changed the BMC Impact Manager Integration in such way that if a recipient is notified, he or she can assign all pending notifications for him/her ? We were looking and...
View ArticleNot able to send test message through alarm point.
Hello, We have AP integrated with HP OMW in our environment. We are unable to receive notifications from xMatters (AlarmPoint). What could be the reason for this? The integration is working fine and...
View ArticleHow to create failsafe message for the voice phone device
Hi, we are using the xmatters4.1 patch 8 and mangement system is service-now we already have message for the email & bes device for failsafe group is working fine but now we need for the...
View ArticleSend notification in Pager
Hi everyone, i integrate xMatters and BPPM, when i send a notification via BPPM the xMatters send a notification to an email but dont send a notification to a pager, those devices are active in my...
View ArticleNot able to validate the text phone
Hi , we are trying to configure the SMS service for the AT & T service provider . we already configure the tap provider details & user service provider detailswhile validating the device...
View ArticleMost efficient process for upgrade from v4.0 MS SQL 2005 to v5.0 MS SQL 2008
We are in the beginning stages of the infrastructure build for increasing capacity and upgrading from Alarmpoint v4.0 to xMatter v5.0. We plan to use the existing customer data from the v4.0 database,...
View ArticleError with OM and alarmpoint integration
Hi I have installed HP OM 9 an it is integrated with alarmpoint but I have this error, and dont have event in alarmpoint, everyone cab help me? thaks 2012-01-16 18:02:26,903 [Thread-23] ERROR - The...
View ArticlexMatters 5.0 Install Windows and SQL
Hello, Im in the process of testing the 5.0 install of xMatters on Windows 64Bit and SQL 2008. The product installation completed without errors and when I navigate to the xMatters URL I get the logn...
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format() - empty string rendered as "null"
I'm rendering various details from an event in html along the lines of the default integration, but some of them have been coming out as the string "null". If my event XML includes values it's fine,...
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