Service now integration data synchronization with Alarmpoint
hi, i am trying to perform the data sync from service now to alarmpoint . We are getting some error message. soapResponse: <faultstring>The endpoint reference (EPR) for the Operation not found is...
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Using Constants to help in script migration between environments
Moving script packages between environments often causes problems and means sometimes urls and other information that may have been specific to an environment is incorrect and needs changing. To...
View ArticleSingle Sign On
For those of you running Single Sign On, how do you have it implemented? From my understanding, it appears you need a 3rd party product to use Single Sign On. SiteMinder seems to be the one xMatters...
View ArticleSCOM 2012 Integration with xMatters Hosted instance
Hi, I am currently working with a customer to integrate their SCOM 2012 app with a hosted instance of xmatters. I've worked through a couple of issues and I am now at the stage where SCOM is triggering...
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Blank emails
Hello community... I have seen this problem pop up from time to time and I'm curious who else has run into it and what we might be able to do about it. We are getting completely blank emails sent...
View ArticleHow do I match multiple values when creating a subscription?
We're using xmatters on demand and I'm trying to create a subscription to get notified. I wanted to get notified when a particular attribute contains "disk" or "usage" or "mount". Furthermore, I...
View ArticleISAPI_redirect is not working on Windows 2008 R2
Hi, We installed xmatters alarmpoint 4.1.0 build.696 on Windows 2008 R2 VM node.Alarmpoint installed succesfully and the jetty web server is accessible with the default url...
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Integration Agent Shutdown
Hello...i have a problem with the integrattion agent... in the deceloper console appear Shutdown...thw log integration agent apper this... WARN - Unable to successfully send a heartbeat to primary...
View ArticleNot able to validate the text phone
Hi , we are trying to configure the SMS service for the AT & T service provider . we already configure the tap provider details & user service provider detailswhile validating the device...
View Articlejavax.mail.FolderNotFoundException: INBOX not found, help
hi folks, we are seeing this erro in our logs. we are using xm5.0.8 and using imap to our campus mail server. we can send and receive mail from xmatters, but would like to get these log entries to...
View ArticleHelpful Tip: Secure cookies in IIS 7(7.5)
Well I've asked a ton of questions but now it's time to contribute. We are fronting Alarmpoint with IIS 7.5 on Windows 2008 servers. Our security folks around here like to dig into everything and one...
View ArticleHow to change the format of browser content?
Hi, We have installed xMatters 5.0.8 with SCOM and BPPM integrations.We have added additional values to the integration, changed the EMAIL and SMS content to our needs and now i have tried to change...
View ArticleHow to terminate active Notifications thro back end ..
Hi, we are using service now as management system and xmatters(alarmpoint) version 4.1 patch 9 Notification agent is down.. once we re-start the notification agent all the events are getting...
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Blank emails
Hello community... I have seen this problem pop up from time to time and I'm curious who else has run into it and what we might be able to do about it. We are getting completely blank emails sent...
View ArticleWhy are slots modified in BPPM not getting updated in notification mails?
Hi,I have modified the message and tool class slot in BPPM based on certain condition. The notification policy triggers however the slots are still the same in notification mail. Can someone suggest if...
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Undefined error post upgrade to Remedy 7.6 IM
Hello, We are currently using Remedy 7.6 intergrated with AP version 4 build 617. We are experiencing an issue when an incident is assigned to someone the incident is passed through without any issues....
View ArticleTotal Notification sent per event with respect to Group
Hello, Would it be possible to retrieve a report of total notification send from xMatters per event with respect to any group via GUI. Kindly help me to generate this report if possible. Regards, Sunita
View ArticlexM4.1 NODE COMMUNICATION EXCEPTION
Hi All, Sorry for the caps, I just copied the error text in the subject... Can anyone help me in the right direction about the NODE COMMUNICATION EXCEPTION error? I just installed two xMatters 4.1...
View Articlejavax.mail.FolderNotFoundException: INBOX not found, help
hi folks, we are seeing this erro in our logs. we are using xm5.0.8 and using imap to our campus mail server. we can send and receive mail from xmatters, but would like to get these log entries to...
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No luck (yet) getting xMatters & HP NNMi communicating
I'm working through the xMatters PDF for installing xMatters Lite 4.1.0 and getting it to communicate with HP NNMi 9.10. I've gotten to the end of chapter 2 where you take a device offline that NNMi...
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