CA Spectrum - Subscription Panel Issue
Hello All, Im working on an xMatters inetgration with CA Spectrum and am having an issue with the lookups for the Subscription Panel. Both MNAME and and MTYPE Values are lookups and the panel has the...
View ArticleIntegration Agent 5.1 and 5.0.10 web service
Hello,I am facing issue with making IA 5.1 work with 5.0.10 web service.In IAConfig.xml, if I set the web service to:http://<server>/api/services/xmatters-5.0.10 and then try to start the IA, I...
View ArticleIs anyone using AEP (Advanced Email Parser) to forward emails to xMatters?
I'm curious to see if other organizations have had good or bad experiences using the technology... Thanks,Brandy
View ArticleAbility to remove unused/unwated devices from subscription panel options
We are currently implementing our xMatters project and I was told today there's no way to remove unused devices from being options in the subscription panel. For example if we don't have SMS capability...
View ArticleMobile Gateway Issue - CA Service Desk
We are currently working an integration with CA Service Desk which is working well except for the mobile gateway. When logging on to the gateway I recieve an unexpected error. In the integration logs...
View ArticleJVM option -Xss | Set Thread Stack Size
Has anyone adjusted this value for their xMatters JVMs?Does xMatters have a minimum value for this setting? On Windows 2008 R2 x64 with 4GB of RAM and xMatters Web Server the ONLY application installed...
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xMatters Group Data in SQL Database
Hi xPerts, Does anyone know how frequently changes in the WebUI are committed to the SQL Database? I'm working on building some reports and I'm finding that newly created groups are not in the...
View ArticleMobile xM app for on premise environments?
Hi community and xM peeps, I have asked this and been answered this a few times, but after a few weeks I get ambushed by a client and I seem to have forgotten all that was said... So, what is the...
View Article4.0 to 4.1 migration
I'm attempting to upgrade one of our xmatters test instances from 4.0. to 4.1, the install completes successfully however I'm getting the following error when the node attempts to start.... exception...
View ArticleHow to use FindPersons with lastName and firstName?
Hi, This is probably a very simple question, but I'm new to AlarmPoint. I would appreciate your help! I'm using the Web Services Component. I want to search for a person by lastName and firstName. The...
View ArticleHelpful Tip: Secure cookies in IIS 7(7.5)
Well I've asked a ton of questions but now it's time to contribute. We are fronting Alarmpoint with IIS 7.5 on Windows 2008 servers. Our security folks around here like to dig into everything and one...
View ArticleAPSDI:Alarmpoint Integration console in Remedy is Showing inactive alerts
Hi ,APSDI:Alarmpoint Integration console in remedy states the console has Currently active Alarmpoint actions, but i see the console is also showing the Externally Terminated alerts in the Console....
View ArticleError with OM and alarmpoint integration
Hi I have installed HP OM 9 an it is integrated with alarmpoint but I have this error, and dont have event in alarmpoint, everyone cab help me? thaks 2012-01-16 18:02:26,903 [Thread-23] ERROR - The...
View ArticleWay to notify next person on call
Hi, We are trying to find a way to notify the someone when they will be the Primary on-call next. The scenario would be as follows: A team of three individuals [Mary, Bob, Joe] are on-call in that...
View ArticlexM4.1 NODE COMMUNICATION EXCEPTION
Hi All, Sorry for the caps, I just copied the error text in the subject... Can anyone help me in the right direction about the NODE COMMUNICATION EXCEPTION error? I just installed two xMatters 4.1...
View ArticleHelpful Tip: Secure cookies in IIS 7(7.5)
Well I've asked a ton of questions but now it's time to contribute. We are fronting Alarmpoint with IIS 7.5 on Windows 2008 servers. Our security folks around here like to dig into everything and one...
View ArticleHow to use FindPersons with lastName and firstName?
Hi, This is probably a very simple question, but I'm new to AlarmPoint. I would appreciate your help! I'm using the Web Services Component. I want to search for a person by lastName and firstName. The...
View ArticleSIP registration fails with SIP/2.0 404 Not found on Avaya
May 12, 2011 12:45 PM (in response to Nick DeSimone) SIP registration fails with SIP/2.0 404 Not found Hi Nick - I'm receiving 404 errors on our VM alarmpoint server too. We are not using Asterick,...
View ArticleDeadlocks / Deadlocked
In my application server logs, I'm seeing a lot of entries such as: 2012-05-17 16:57:02,130 [NotificationDispatcherInternalEventTimer] ERROR - - Transaction (Process ID 192) was deadlocked on lock...
View ArticleCan we send manual Email alert from Xmatter
HI All, I am facing ssue with Remedy and Xmatter integration and to figure out that whether there is issue with configuration which i did in alarm point or Remedy,I want t to try if i can send directly...
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