The Sentinel service failed to start
Hi all, Just did a fresh install on my Windows Server 2003 R2 SP2 x86-64 system (all patched till today).Installed the xMatters 4.1 with all new and shiny installer (xm410-Windows-Win32(NewInstaller...
View ArticleNeed to delete multiple users using webservice
Hi, Can anyone guide how to use DELETE USER webservice to delete multiple users in xMatters? Thanks,kamesh
View Articleadding event domains to event domaion drop down list
hi folks,this might be an easy questions....I'd like to add event domains to the event domain drop down list in the subscription domain page.I only see advance_messaging, messaging and gneric as...
View ArticlePOC - Alarm Point Integration Agent install
Dear All, I know this is most likely a "newbie" question, but............. We are currently doing a POC of AlarmPoint to interface with BMC ProActiveNet.I have installed AlarmPoint on Win2008 R2, no...
View ArticleBMC Impact Manager Integration for xMatters 5
Hello Everyone, Does anybody know when the BMC Impact Manager Integration for xMatters 5 will be available in connection with the integration Agent ? ThanksSimon
View ArticleTransport failed in SMPP engine and alerts
Hello, we have a failing requests since a few weeks now. We've been previously working with v4.0.0 Patch 010. Now updated to Patch 017 advised by xMatters. But we still have SMPP failures. I was...
View ArticleSingle Sign On
For those of you running Single Sign On, how do you have it implemented? From my understanding, it appears you need a 3rd party product to use Single Sign On. SiteMinder seems to be the one xMatters...
View ArticleError with OM and alarmpoint integration
Hi I have installed HP OM 9 an it is integrated with alarmpoint but I have this error, and dont have event in alarmpoint, everyone cab help me? thaks 2012-01-16 18:02:26,903 [Thread-23] ERROR - The...
View ArticleAPSDI:Alarmpoint Integration console in Remedy is Showing inactive alerts
Hi ,APSDI:Alarmpoint Integration console in remedy states the console has Currently active Alarmpoint actions, but i see the console is also showing the Externally Terminated alerts in the Console....
View ArticleNot able to validate the text phone
Hi , we are trying to configure the SMS service for the AT & T service provider . we already configure the tap provider details & user service provider detailswhile validating the device...
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format() - empty string rendered as "null"
I'm rendering various details from an event in html along the lines of the default integration, but some of them have been coming out as the string "null". If my event XML includes values it's fine,...
View ArticleHow to arrange for Blackberry(PIN) replies directly via BES
Just started testing messages via our Blackberry Enterprise Server (OS 5.0.3). (xm 4.10 patch 11) The manual states that "The BlackBerry® Enterprise Server protocol can send two-way text messages to...
View ArticlePATCH-410-010: Exception in Group I Supervise Page
Hi, We are applying the cumulative patch 10 in our environment. While verifying the patch we are getting exception in Group I Supervise page. Exception: org.mozilla.javascript.EvaluatorException Steps...
View ArticleCan we send manual Email alert from Xmatter
HI All, I am facing ssue with Remedy and Xmatter integration and to figure out that whether there is issue with configuration which i did in alarm point or Remedy,I want t to try if i can send directly...
View ArticlexMatters 4.1 --> 5.x Upgrade and Migration
We're going to embark on upgrading our environment to xMatters 5.x by installing a new xMatters 5.x system and migrating our 4.1 data to the new system.Our environment is setup using Windows and MS...
View ArticleCan xMatters Take Action Based on Incomming Email Without an Open Alert?
We have a use case in which a 3rd party vendor will only send us an email when there's an issue BUT our NOC doesn't actively monitor email to a level that would qualify as production support. We've...
View ArticlexMatters 5.0.9: voice utilities need to be installed?
Just installed a new Phone Device Engine on our newly installed xMatters 5.0.9 environment. When attempting to start the Phone Device Engine, the device's log file shows an error reading:"ERROR - -...
View ArticleHow to arrange for Blackberry(PIN) replies directly via BES
Just started testing messages via our Blackberry Enterprise Server (OS 5.0.3). (xm 4.10 patch 11) The manual states that "The BlackBerry® Enterprise Server protocol can send two-way text messages to...
View Articlejavax.mail.FolderNotFoundException: INBOX not found, help
hi folks, we are seeing this erro in our logs. we are using xm5.0.8 and using imap to our campus mail server. we can send and receive mail from xmatters, but would like to get these log entries to...
View ArticleCan we send manual Email alert from Xmatter
HI All, I am facing ssue with Remedy and Xmatter integration and to figure out that whether there is issue with configuration which i did in alarm point or Remedy,I want t to try if i can send directly...
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