Dear All,
I know this is most likely a "newbie" question, but.............
We are currently doing a POC of AlarmPoint to interface with BMC ProActiveNet.
I have installed AlarmPoint on Win2008 R2, no problems and am working through the setup.
However, I (apparently) need to install the Integration Agent for ProActiveNet to be able to interact with AlarmPoint.
Herein lies my issue, when installing the Integration Agent it is asking for a serial number be entered!!??
I am installing this on a Windows 2008 R2, but can easily switch to a Windows 2003 server if required.
I have done a quick search througn the communities looking for information and could only locate this:
If you cannot configure an Integration Service, you may be missing the required licenses: contact your xMatters administrator
Unfortunately I AM the Xmatters Administrator which doesn't help! I've only had the product for 1 day. :-(
Any information or direction would be greatly appreciated, and I apologise up front for my lack of knowledge in the product.