Deadlocks / Deadlocked
In my application server logs, I'm seeing a lot of entries such as: 2012-05-17 16:57:02,130 [NotificationDispatcherInternalEventTimer] ERROR - - Transaction (Process ID 192) was deadlocked on lock...
View ArticleServiceNow - Calgary release?
Hey guys, I have a question from a client about the Service Now Calgary release. The current SNC integration says it is certified against Berlin. Are there any changes or concerns when upgrading to...
View ArticleBMC ProactiveNet (BPPM), anyone?
A number of clients have contacted the Client Assistance Team to find out if we have a BMC BPPM integration. What folks don't always realize is BPPM is built on BEM, so you should just be able to use...
View ArticleCA SDM 12.5 No reponse choices for SMS Phone
Hi,I have setup CA SDM integration with CA Servicedesk 12.5 using the 1.31 IA. All is working ok except my users are not getting response choices in their SMS Phone messages. Can anyone point me in the...
View ArticleSIP registration fails with SIP/2.0 404 Not found
I have xM 4.1 Patch 6 on Server 2003 VMware session connecting to Asterisk 1.4.36. When executing the registing phase, an error occurs:2011-05-04 16:18:30,029 [EventScannerThread] DEBUG - -...
View ArticleSend message with out ID
Hello. I would like to know if it is possible that you help us with this situation. I have the next script that works fine. /global/proactive/APClient/APAgent/APClient --map-data default 8 "Alive de...
View ArticleMS SQL Server 2012 support
We are hoping to co-locate our next xMatters database on the same server as a new HP Operations for Windows database. Release 9 of OMW supports MS SQL Server 2012. When will xMatters support for 2012...
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xMatters Group Data in SQL Database
Hi xPerts, Does anyone know how frequently changes in the WebUI are committed to the SQL Database? I'm working on building some reports and I'm finding that newly created groups are not in the...
View ArticleNot able to send test message through alarm point.
Hello, We have AP integrated with HP OMW in our environment. We are unable to receive notifications from xMatters (AlarmPoint). What could be the reason for this? The integration is working fine and...
View ArticleNeospeech VW Kate x32 not compatible with xM 5.0.9 x64 on Windows Server 2008...
EnvironmentOS: Windows Server 2008x64xM: 5.0.9 (installed using the x64 installer)Neospeech 3.11.1 (downloaded from community site, assume it's 32 bit version)Issue:After installing Neospeech and...
View ArticleAP_SM integration
Hi, I am using AP 4.1 Patch 06 with IA 4.1 patch 02. I am getting errors of type: 2011-06-11 15:53:55,296 [Thread-16] WARN - Unable to successfully send a heartbeat to primary AlarmPoint Web Servers....
View ArticleBlind transfer issue
I've been building in a call-transfer facility for a bridge line after callout, following the various hints given in the dev guide and here, and I have an attended transfer working fine:...
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format() - empty string rendered as "null"
I'm rendering various details from an event in html along the lines of the default integration, but some of them have been coming out as the string "null". If my event XML includes values it's fine,...
View ArticleUnable to get OMW subscriptions
Anyone installed the integration agent for HP Operations manager for Windows successfully ?the integration is working fine, it's when I want to import the subscription domain that generates a...
View ArticleInvalid Content-Type:text/html. Is this an error message instead of a SOAP...
We are setting up our integration to HP Service Manager. We have our AP webservices fronted by IIS in order to enfoce SSL as well as in our prod environment let the webservcies be load balanced along...
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Email configuration for a Stand alone install
Newbie here and I am working on a personal VM as a sand box and I am trying to configure emails. I am trying to use googles email server for outgoing mail but when I send out a test email (quick...
View ArticleDoes xMatter have the ability to keep "people" in sync between xMatters &...
Question: Does xMatters have a group sync that will populate Remedy support groups with the same people in the xMatters group? The functionality does not have to be 2-way nor does it need to...
View ArticleCustom page for supervisor to show user's group device validation status
Hi, I'd like to help our group supervisor to check that the user within the group they supervise have all validated at least one device. 1) As anyone developed such custom page? The output would look...
View ArticleCan we send manual Email alert from Xmatter
HI All, I am facing ssue with Remedy and Xmatter integration and to figure out that whether there is issue with configuration which i did in alarm point or Remedy,I want t to try if i can send directly...
View ArticlePhone Messages not being received
Greeetings all,Had issues with my xmatters installation, so I reinstalled version 4.10 version 1006. Everything is pretty much out of the box at this point, and have integrated with network node...
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