Not able to send test message through alarm point.
Hello, We have AP integrated with HP OMW in our environment. We are unable to receive notifications from xMatters (AlarmPoint). What could be the reason for this? The integration is working fine and...
View ArticleSend message with out ID
Hello. I would like to know if it is possible that you help us with this situation. I have the next script that works fine. /global/proactive/APClient/APAgent/APClient --map-data default 8 "Alive de...
View ArticleNNMI 9.10 custom incident attributes
Hi all, I am new to NNMI 9.10 i wanted to know how to add custom incident attributes for particular incident like for node down incident in nnmi 9.10 If so i wanted add custom attribute has to get...
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Want to monitor temperature, moisture, doors and more?
Say "hi" to Twine: Twine is a neat little project that started on Kickstarter. Definitely go to their web site and read up on it. Their current notification options are email, SMS, LED blinking and...
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Control-M 8 Integration
I need some feedback from Control M customers. Here at xMatters we're in the process of updating our Control-M integration and adding support for Control-M 8. The integration points have changed quite...
View ArticleHow do I send a notification to all recipients of an event that someone has...
The Problem/Goal: I need to send a follow-up email to all recipients of an event of who acknowledged the event. This way the original recipients of the event will know who the main contact is and...
View Articlelog4j.xml tips and tricks
Problem: log4j.xml files not creating backups Have you ever noticed that sometimes a log configured in log4j.xml is not rolling and getting archived as you would expect? The likely culprit is that you...
View ArticleSend message with out ID
Hello. I would like to know if it is possible that you help us with this situation. I have the next script that works fine. /global/proactive/APClient/APAgent/APClient --map-data default 8 "Alive de...
View ArticleNot able to validate the text phone
Hi , we are trying to configure the SMS service for the AT & T service provider . we already configure the tap provider details & user service provider detailswhile validating the device...
View ArticleSeverity Interpretation
Hello everyone, Can Alarmpoint interpret the severity field to allow for alert configurations to be based on the severity type? Is there a way that Alarmpoint can read the different severities that...
View Articlejavax.mail.FolderNotFoundException: INBOX not found, help
hi folks, we are seeing this erro in our logs. we are using xm5.0.8 and using imap to our campus mail server. we can send and receive mail from xmatters, but would like to get these log entries to...
View ArticleE-mail to SMS gateway
Has anyone setup xMatters as an e-mail to SMS gateway? For example, I would like to have e-mail sent to drich-pager@mydomain to be automatically forwarded via. SMS to my device. The person sending the...
View ArticleDirect messaging to Android tablets.
I'm wondering if xMatters is working on a 2-way solution for Androids, achieving similar results to the BlackBerry BES method. Google Cloud Messaging looks to be an interesting direction. Considering...
View ArticleHow do I send a notification to all recipients of an event that someone has...
The Problem/Goal: I need to send a follow-up email to all recipients of an event of who acknowledged the event. This way the original recipients of the event will know who the main contact is and...
View ArticleNeed to delete multiple users using webservice
Hi, Can anyone guide how to use DELETE USER webservice to delete multiple users in xMatters? Thanks,kamesh
View ArticleUsers I Supervise
Hello All,I’m in the beginning stages of learning and configuring xMatters and I’m a little confused on “Group Supervisors” and “Users I Supervise”. If a user is made the Supervisor of a group, should...
View ArticleHow to Add the Workgroup & first person to the workgroup
Hi,we are using the xmatters4.1 patch 8 and mangement system is service-now Actually we are trying to add 500 new groups & first contact person to the workgroup ..if we add thro front end...
View ArticlePerson/Group already notified in the email notification
Hello,Is there anyone who has implemented below functionality or any ideas on implementing this? Say there is a coverage with escalation in the order of A,B,C with delay of 5 min. between each....
View Articlejavax.mail.FolderNotFoundException: INBOX not found, help
hi folks, we are seeing this erro in our logs. we are using xm5.0.8 and using imap to our campus mail server. we can send and receive mail from xmatters, but would like to get these log entries to...
View Articlesmpp configuration xmatters5
hi folks,we are setting up smpp with mBlox for sms testing from xmatters5. We have tested the connection and it is failing at the providers end. They have looked at their logs and said we need to...
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