This was brought over from our old (user) community. This was originally posted by Mark Keisling:
Wondering what possible solutions and/or procedures there are for xMatters Downtimes, whether they are planned or unplanned.
Does anyone have anything creative they have come up with?
In case our NOC or Support Desk needs to notify on-calls and xMatters is down, need a way for them to know the correct contact information, who is on-call and the information for their devices.
Thoughts would be
1.) Print reports
a.) These could be stored as PDFs on a local workstation in the NOC and/or Support Desk and updated at some frequency
b.) These could be physically printed documents kept in the NOC and/or Support Desk updated at some frequency
2.) Keep a mirror or near real-time backup of the xMatters DB or of the required information on a local workstation in the NOC and/or Support Desk updated at some frequency with a small web page that would allow staff to query data.
Anyone have anything like these solutions, or any other better ones implemented?
Thank you!
Mark
