Changing email address using DataSync

Hi All,

I'm try to use datasync for some device changes. It is the first time I'm using the tool and I have done the following

1. Created an export XML with user, email, text_pager and text_phone elements. I basically cut down an example.

2. Created the corresponding import XML.

3. Did an SQL update for one for the rows in the DS_EMAIL_DEVICES table to (a) change the email address (b) set the ALARMPOINT_ACTION value to "Y".

4. Run the DataSync tool.

The outout is always zero changes as below. Is there something I'm missing? Is there a problem with just using this subset of elements? I did an export using the example file and it takes 10 minutes and works with data that I don't want to touch. I'd rather deal with the data of interest only.

I'm sure there is some strange incantation I don't know yet. Can anybody help?

Thanks

Ciao

Carmelo

2014-07-13 19:12:07.627 EST INFO -   Success : 0

2014-07-13 19:12:07.627 EST INFO -   Partial : 0

2014-07-13 19:12:07.627 EST INFO -   Failure : 0

2014-07-13 19:12:07.628 EST INFO -   Success : 0

2014-07-13 19:12:07.628 EST INFO -   Partial : 0

2014-07-13 19:12:07.629 EST INFO -   Failure : 0

2014-07-13 19:12:07.629 EST INFO -   Success : 0

2014-07-13 19:12:07.630 EST INFO -   Partial : 0

2014-07-13 19:12:07.630 EST INFO -   Failure : 0

2014-07-13 19:12:07.631 EST INFO -   Success : 0

2014-07-13 19:12:07.631 EST INFO -   Partial : 0

2014-07-13 19:12:07.631 EST INFO -   Failure : 0