My company is large, as we have over 35,000 active employees.
Inevitability we end up with employees with the same name.
This creates a problem for us quite often when people accidentally select the wrong person. The account are unique by employee number, but most people don't know each other's employee number.
We try to add the first initial of the middle name into the first name field, although that often doesn't help either. People don't know everyone's middle name.
What we find helps a lot in the Outlook Address Book is knowing the person's location and/or title. Most people know if they want to notify the John Smith that work in Colorado or Arizona.
We could add these as User Custom Fields; however, the Find Users screen doesn't display that.
I would like to see the ability to add User Custom Fields to the User Search screens. Or even with the new type ahead, it'd be nice to have fields displayed next to the User's name to aide in selection.
Do any other companies run into this issue? Would you like the same request, or have you found ways around it?