We have XMatters integrated with HP BSM-OMi 9.01 and everything is going swimingly except for 1 nagging annoyance.... I can't get the username of the xmatters user accepting a request to sync back into HP OMi. Our XMatters usernames correspond to the exact username in HP OMi and syncronization is up and running for fields such as lifecycle state and annotations.
Has anyone done this before? Any ideas how to accomplish this?