...this might be a bit esoteric given that my configuration is a bit unusual.
I'm working with an instance of xMatters 5.0 running under VMWare.
The installation is: xMatters Enterprise v5.04(r55023)
The VMWare player is: 5.0.0.
The Host OS is: Windows 7 Professional, 64-bit 6.1.7601, Service Pack 1
The issue is that I cannot get the Phone Device Engine to initialize. The Virtual Device Engine reports good health and appears to be running.
My attempts to start the Phone Device Engine generate this output in the Alarmpoint_phone.txt
2012-09-10 16:45:21,595 [NodeManagerInternalEventTimer] ERROR - - Phone line 1: Failed to initialize line wrapper. com.invoqsystems.apex.component.device.engine.phone.exceptions.PhoneApiException: <message>Failed to initialize voice control. com.inzoom.comjni.ComJniException: AD Resource Manager warning:SimTrunk0 Make sure hardware and drivers are installed and running, ProfileConfig has been run correctly, and/or the Simulated Phone is started. (42094 DEV.CPP:191) in Envox.ADXVoice.11.0 code=0x80044e24 Type= com.inzoom.comjni.ComJniException.eComError</message>
2012-09-10 16:45:21,611 [NodeManagerInternalEventTimer] ERROR - - No device engine resource available
2012-09-10 16:45:22,823 [NodeManagerInternalEventTimer] INFO - - PSTN: Pause all resources.
2012-09-10 16:45:22,824 [NodeManagerInternalEventTimer] INFO - - PSTN: Pause all resources.
2012-09-10 16:45:22,824 [NodeManagerInternalEventTimer] INFO - - PSTN: Stop resource manager.
After receiving this message, I started the AP Virtual Phone (build 19) by hand and the log output remains the same. (well, with new timestamps)
One thing I wondered about that might be related is the issue of whether the VM has ownership of the system audio device. Should that not be the case, could this sort of an error occur?
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