Disaster Recovery does not work for Webserver

Hi all,

On Customer Site we have installed xM 5.0.6.

• Phys. Server 1: WebServer + ApplServer
• Phys. Server 2: WebServer + ApplServer
• Phys. Server 3: MSSQL Database
• Phys. Server 4: MSSQL DR Database
• 2 BMC ProactiveNet Server with IntegrationAgents installed

We have configured xMatters to use the DR Database when the primary Database is not available.

• The ApplServer are switching perfect
• The WebServer stay on the primary Database. They do not switch

The Customer has opened a Case (00032483) and the answer from Support/Development was that this feature will not be implemented because Customer often use Loadbalancer 

Facts:

• A Loadbalancer makes no sense! With xMatters 5, the JavaClient is no longer supported.
• The only way to integrate other systems is to work with IntegrationAgent
• The IntegrationAgent communicates via WebServices

Questions:

• How do you integrate other Solutions into xMatters when the Webserver has no DB Connection because after a DR switch the WebServer has no Connection?
• Do i have to manually restart the Webserver when the DR switch occures?
• Why does the ApplServer reconnects and the WebServer does not?

Thanks for your Help, Ideas.

Regards,

Patrik